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On-Demand Waste Collection Service Platform

Category

Legacy Transformation

Project size

9 MMs

Industry

Waste Management

Scope of work

UX & UI design

Full-stack Development

Quality Assurance

Technologies
  • Front-end: Vue.js, React.
  • Back-end: Node.js, Express.
  • Database: MongoDB.
  • Third-party services: Stripe and MailGun.



About the project

BHSOFT partnered with a client in the waste management industry to modernize their outdated platform for on-demand waste collection services. The legacy system, which had limited scalability and lacked modern features, was replaced with a robust, scalable solution that allows users to book waste collection services online and securely handle payments. The new system includes payment tokenization, ensuring compliance with curbside collection guidelines, such as prohibiting certain items in skip bags, and facilitates efficient order and collection management.

The client provides kerbside collection services to eligible residents in several regions of Queensland (Brisbane, Ipswich, Logan, Gold Coast, and Townsville) and the greater Melbourne area in Victoria. They required a modern platform that could:


  • Allow users to book waste collection services via web and mobile applications.
  • Collect customer payment information securely, using tokenization for potential violations of curbside collection guidelines.
  • Manage the entire collection process: From booking orders to payment processing and final collection.
  • Enable admin users to manage the process and oversee customer interactions, payment processing, and tracking requests.

The legacy system, built using outdated technologies, had several limitations that impacted the client’s ability to scale and manage the growing number of users and service requests. Specifically:


  • Outdated Codebase Architecture: The previous system's architecture was confusing, making it difficult to implement changes and new features efficiently.
  • Scalability Issues: The existing platform was not designed to handle high volumes of requests, which hindered its performance and usability.
  • Complex Payment Management: Handling secure payment processing and ensuring compliance with curbside collection guidelines was cumbersome in the old system.

BHSOFT worked closely with the client to address these issues, ensuring the new system would be both scalable and user-friendly. Our team continuously communicated with the client to fully understand their needs, resolve issues, and iterate on the system to improve its performance.



To address the legacy system’s challenges, BHSOFT developed a modernized platform that offered a streamlined, efficient user experience:


  • Redesigned Order Process: The system was rebuilt to include a more intuitive user interface and an updated order management process, allowing users to easily book services and securely enter their payment information.
  • Payment Integration: BHSoft integrated Stripe for secure payment tokenization, enabling the platform to safely store customer payment details and charge them in the event of violations of collection guidelines.
  • API & Database Development: A scalable back-end system was developed using Node.js and MongoDB, with API integrations that streamlined data handling and improved overall performance.
  • Admin Panel: Admin users were provided with a powerful dashboard to manage requests, process payments, track collections, and handle exceptions as needed.

The modernized platform includes several important features to ensure ease of use and operational efficiency:


  • Customer Interface: Users can create accounts, log in using their verified email, enter their personal details, and book waste collection services directly through the website or mobile app.
  • Payment Tokenization: Stripe integration ensures secure payment processing and tokenization of customer details for future charges related to guideline violations.
  • Admin Dashboard: Admin users can create and manage collection requests, process payments, and track collection progress from the moment an order is placed until the transaction is completed.
  • Collection Tracking: Real-time tracking of collection requests allows users to monitor the status of their orders and ensures the system stays up to date with ongoing transactions.