Top 15 Outsourced IT Services Every Small Business Needs

In today’s fast-paced digital landscape, small businesses are increasingly turning to outsourced IT services to stay competitive, boost efficiency, and accelerate innovation. As global technology investments continue to rise — highlighted by Gartner’s latest forecast on worldwide IT spending growth in 2025 — the importance of partnering with the right IT experts has never been greater.

As a trusted Outsourced IT company, BHSOFT offer a clear and comprehensive look into the best outsourced IT services every small business needs, spanning from mobile app development and custom software engineering to advanced AI and machine learning solutions. By outsourcing these critical functions, small businesses can tap into world-class IT talent, optimize IT outsourcing costs, and focus on driving their core business goals.

Let’s dive in and explore the essential outsourced IT services that can elevate your business to the next level.

What is IT Outsourcing

IT outsourcing is a strategic business practice where organizations delegate specific information technology (IT) functions to external service providers instead of handling them entirely in-house. These third-party vendors — whether onshore, nearshore, or offshore — take responsibility for key IT tasks such as software development, cloud and infrastructure management, cybersecurity, service management, or even full-scale data center operations.

By outsourcing IT services, businesses gain cost-effective access to specialized expertise, advanced technologies, and scalable resources without the heavy investment required to build and maintain a full internal IT department. This is especially beneficial for small and medium-sized businesses seeking efficiency, flexibility, and innovation.

There are several common types of IT outsourcing, including managed IT services, cloud-based services, project-based outsourcing, and offshore software development. The choice depends on a company’s specific goals — from accelerating digital transformation to filling skill gaps or reducing operational costs.

To be considered an IT outsourcing provider, a company must deliver a combination of IT services tailored to business needs while offering reliable, on-demand technical support.

5 Benefits of Outsourced IT Services for Small Businesses

1. Significant Cost Savings

Outsourcing eliminates the need to hire full-time IT staff, invest in expensive infrastructure, or pay for ongoing training. Managed service providers (MSPs) also benefit from economies of scale, giving small businesses access to hardware and software at lower costs — savings that are passed directly to you.

2. Access to Top IT Experts

With an outsourced IT partner, small businesses gain on-demand access to a broad team of specialists — from cybersecurity and cloud experts to software developers. This level of expertise would be costly and difficult to build in-house.

3. Flexibility and Scalability

Outsourced IT services can be tailored to your exact needs. Whether you need occasional on-site support, full remote helpdesk coverage, or additional support to complement your in-house technician, outsourcing gives you the flexibility to scale your IT resources without hiring new employees.

4. Ability to Focus on Core Business Growth

When experts handle your IT systems, your team can stay focused on what matters most — growing the business. With a reliable outsourced IT provider managing maintenance, troubleshooting, and security, small businesses free up time and mental bandwidth to innovate and improve operations.

5. Enhanced Security and Reduced Risk

MSPs bring robust cybersecurity measures, monitoring tools, and disaster recovery plans that most small businesses cannot implement alone. With dedicated security experts protecting your systems, you reduce risks from cyberattacks, downtime, and data loss — while maintaining predictable, consistent IT costs.

Read more: GIS In Urban Planning: Benefits, Applications and Use

Best Outsourced IT Services Every Small Business Needs

In today’s digital-first world, small businesses rely heavily on technology — yet maintaining a full in-house IT team is costly and unrealistic for many. This is where Outsourced IT Services become essential. By partnering with trusted IT outsourcing providers, small businesses gain access to expert talent, modern tools, and scalable IT solutions without the overhead of hiring internally.

1. Managed IT Services

Managed IT services are one of the most comprehensive forms of outsourced IT services. They include:

·         Full IT management — from networks to servers to daily support

·         Predictable monthly costs instead of unpredictable IT bills

·         Continuous monitoring, maintenance, and optimization

·         More focus on core business while experts handle IT operations

2.  Cybersecurity Services

Cybersecurity outsourcing is essential today. It includes:

·         Protection from cyber threats by trained security experts

·         Affordable, layered security solutions tailored to business size

·         Ongoing monitoring, risk mitigation, and incident response

·         Peace of mind knowing critical data and systems are protected

3. Cloud Services

Cloud outsourcing offers:

·         Expertise in cloud migration, deployment, and optimization

·         Reduced costs and complexity compared to maintaining an in-house cloud team

·         Enhanced data security, reliability, and compliance

·         Access to scalable cloud computing solutions

4. IT Infrastructure Management

IT infrastructure outsourcing helps businesses:

·         Get expert management of servers, networks, and systems

·         Reduce the cost of maintaining an internal IT operations team

·         Improve uptime, performance, and reliability

·         Utilize IT help desk services for daily support

5. Customer Support Services

Outsourced IT support and customer service brings:

·         Access to trained agents providing reliable support

·         Lower staffing, training, and operational costs

·         Enhanced customer satisfaction with 24/7 or multilingual support

·         More internal focus on revenue-generating tasks

6. Mobile App Development

Outsourcing mobile app development provides businesses with:

·         Access to experienced developers with diverse technical skills

·         High-quality app design and development without managing an internal team

·         Faster time-to-market to stay competitive in the fast-moving app economy

·         Add-on services like mobile app monetization

This is one of the most popular outsourced development services for growing businesses.

7. Business Website Development

Working with outsourced web development companies ensures:

·         A visually appealing, responsive, and SEO-optimized website

·         Cost savings by eliminating the need for an in-house web team

·         More time to focus on operations while experts handle the technical work

A strong website is the foundation of any digital business — making this a strategic IT outsourcing service.

8. Dedicated Development Team

Hiring a dedicated development team offers:

·         Seamless team extension with skilled professionals

·         Full control, transparency, and alignment with your business goals

·         Lower costs, since you only pay for the work delivered

·         No overhead costs associated with in-house hiring

·         This model is ideal for long-term outsourced IT solutions.

9. Blockchain Development Services

Outsourcing blockchain helps businesses:

·         Access niche expertise in decentralized technology

·         Develop secure, scalable blockchain applications

·         Avoid the high cost of hiring in-house specialists

·         Focus on core business operations while experts handle blockchain complexities

10.  IT Consulting

Outsourced IT consulting services provide:

·         Expert insights to improve IT processes and system efficiency

·         Guidance on technology strategy, software stacks, and digital transformation

·         Cost savings from not having a full-time consulting team

·         Up-to-date advice on IT outsourcing trends and best practices

11. Software Solution Development

This outsourced IT service gives businesses:

·         Access to seasoned software engineers and architects

·         Custom software solutions tailored to business needs

·         Lower software development costs compared to in-house teams

·         More time for the business to focus on strategic goals

12. Data Analysis & Data Management

Outsourcing data services allows businesses to:

·         Leverage experienced data analysts for actionable insights

·         Reduce costs compared to hiring a full-time data team

·         Improve decision-making with accurate, real-time data analysis

·         Benefit from services like data backup and recovery

13. E-commerce Solutions

Outsourcing e-commerce development and management offers:

·         Expertise in building and maintaining online stores

·         Lower operational costs compared to maintaining an in-house team

·         Smooth integration of payment systems, inventory tools, and more

·         More time to grow the business while experts handle technical tasks

14. Digital Transformation Services

Digital transformation outsourcing provides:

·         A team of experts guiding end-to-end digital initiatives

·         Cost savings compared to building a digital transformation department

·         Strategic adoption of modern technologies to stay competitive

·         Ability to focus on operations while experts drive transformation

15. AI & Machine Learning Solutions

Outsourced AI and ML services help businesses:

·         Access specialized expertise in advanced technologies

·         Build intelligent, automated systems that boost productivity

·         Reduce the cost and complexity of hiring AI engineers

·         Enhance business insights, process automation, and innovation

Read more: 3D Mapping with CesiumJS: Beginner's Guide and Case Study

Why Choose an IT Outsourcing Partner in Vietnam?

Vietnam has rapidly emerged as one of the world’s most attractive destinations for IT outsourcing — especially for startups, SMBs, and global enterprises seeking high-quality tech talent at competitive costs.

1. Cost-Effective

Vietnam offers highly skilled IT professionals at significantly lower rates compared to the US, EU, Singapore, and even India. This allows businesses to maximize ROI while maintaining top-tier quality in software development, testing, and managed IT services.

2. Large Pool of Skilled, Tech-Savvy Talent

Vietnam’s workforce is young, dynamic, and well-trained in modern technologies including AI, cloud computing, mobile development, blockchain, and enterprise software.

3. High English Proficiency & Strong Work Ethics

Vietnamese engineers are known for their strong problem-solving abilities, dedication, and willingness to collaborate across time zones and English proficiency.

4. Stable Business Environment & Fast-Growing Tech Ecosystem

With government support for digital transformation and a booming startup scene, Vietnam has built a reliable and innovation-friendly tech ecosystem. The country is consistently ranked among the top IT outsourcing and software development destinations in Asia.

5. Ideal Time Zone for Global Collaboration

Vietnam’s GMT+7 time zone overlaps well with Australia, Japan, Singapore, and offers workable hours with Europe and the US. This makes development cycles faster and communication more efficient

6. Proven Track Record with Global Clients

Vietnamese IT outsourcing companies have delivered successful projects for clients worldwide in industries such as fintech, retail, healthcare, logistics, and eCommerce — strengthening trust and reliability.

How Much Does IT Outsourcing Cost?

IT outsourcing costs vary depending on project scope, required expertise, and the pricing model you choose. Popular outsourcing models include:

Dedicated Team Model: A long-term setup where a team works exclusively on your project. Ideal for large or evolving projects.

Fixed Price Model: Clear scope and timeline with a predetermined cost. Best for small to mid-size projects with well-defined requirements.

Time & Material Model: Pay based on actual work hours. Offers maximum flexibility for projects with changing needs.

Conclution

Partnering with BHSOFT means working with a trusted Odoo CRM + ERP customization expert offering comprehensive IT solutions and professional software development services. From streamlining business processes to delivering tailored CRM and ERP systems, BHSOFT helps businesses maximize efficiency, reduce operational costs, and drive sustainable growth. With a team of experienced IT professionals, flexible engagement models, and a proven track record of successful Odoo implementations, BHSOFT is your reliable partner for smart, scalable, and fully customized technology solutions and software development services.