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Service Delivery Policy


1. Scope ​

This Policy applies to the provision of software development services, information technology solutions, and related services provided by Bac Ha Software Co., Ltd. (BHSoft) through bachasoftware.com or under separate contracts or agreements entered into between BHSoft and its customers.


Due to the nature of software development and IT services, the term "delivery" refers to the delivery of software products, the provision of software usage rights, system access, or the completion and acceptance of project deliverables in accordance with the applicable contract or agreement.


2. Service Delivery Methods ​

Depending on the type of service provided, BHSoft may deliver services through one or more of the following methods:

  • Providing user accounts and access to software systems;
  • Delivering software products, source code, documentation, or other digital assets as specified in the applicable contract;
  • Deploying, installing, configuring, or integrating software solutions based on customer requirements;
  • Providing technical support, maintenance, or other professional services within the agreed scope.


Services may be delivered remotely, on-site, or through a combination of both methods, as agreed between BHSoft and the customer.


3. Service Delivery Timeline ​

The service delivery schedule shall be determined in accordance with the applicable contract, quotation, purchase order, or other written agreement between BHSoft and the customer.


For services delivered electronically, user accounts or access rights will be provided after BHSoft confirms that the customer has fulfilled all applicable requirements, including, but not limited to, execution of the relevant agreement, provision of necessary information, and fulfillment of payment obligations (where applicable).


In the event of force majeure or circumstances beyond BHSoft's reasonable control, the delivery schedule may be adjusted. BHSoft will notify the customer of any significant changes as soon as reasonably practicable.


4. Service Availability ​

BHSoft provides services to customers in Vietnam and other countries or territories, subject to its operational capabilities and applicable laws and regulations.


Certain services may be unavailable or subject to restrictions in specific jurisdictions due to legal requirements, technical limitations, export control regulations, or other contractual conditions.


5. Responsibilities During Service Delivery ​

BHSoft is responsible for:

  • Delivering services in accordance with the agreed scope, specifications, and schedule;
  • Promptly notifying customers of any circumstances that may affect service quality or project timelines;
  • Cooperating with customers throughout implementation, testing, acceptance, and delivery of project deliverables;
  • Providing services in accordance with the applicable contract or agreement.


Customers are responsible for providing accurate information, necessary documentation, and timely cooperation to facilitate the successful implementation and delivery of the agreed services.


6. Service Inspection and Acceptance 

As BHSoft provides software and information technology services, traditional inspection procedures applicable to physical goods do not apply.


Service inspection, testing, acceptance, and confirmation of deliverables shall be conducted in accordance with the procedures, acceptance criteria, and timelines specified in the applicable contract or written agreement.


Customers are responsible for reviewing delivered services within the agreed acceptance period and promptly notifying BHSoft of any defects, discrepancies, or non-conformities so that both parties may cooperate in resolving such issues in accordance with the contract.