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Privacy Policy

 

1. Purpose and Scope of Information Collection​

When users access or use bachasoftware.com, BHSoft may collect the following information:

  • Full name;
  • Company name;
  • Job title;
  • Email address;
  • Phone number;
  • Consultation or inquiry details;
  • IP address;
  • Browser information;
  • Cookies;
  • Access logs and other technical data necessary for website operation.


The collected information is used for the following purposes:

  • Responding to customer inquiries and requests;
  • Providing information about products and services;
  • Preparing quotations or providing requested materials;
  • Improving the quality and performance of the website;
  • Maintaining system security and protecting against unauthorized access;
  • Complying with applicable legal and regulatory requirements.


2. Use of Personal Information 

Personal information may be used for the following purposes: 

  • Contacting customers;
  • Providing information about services;
  • Delivering technical support;
  • Performing contractual obligations;
  • Providing customer support;
  • Handling complaints and inquiries;
  • Complying with requests from competent government authorities as required by law.

BHSoft does not sell, rent, or disclose customers' personal information to third parties for commercial or marketing purposes.


3. Information Retention 

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected (typically 12 months) or for the period required by applicable laws and regulations.


When the information is no longer required, or upon receiving a valid request from the data subject, BHSoft will delete or anonymize the personal data in accordance with applicable legal requirements, unless a longer retention period is required by law.


4. Parties That May Access Personal Information 

Personal information may be accessed by:

  • Authorized BHSoft employees who require access to perform their duties;
  • Service providers supporting website operations, including hosting, email, cloud infrastructure, and IT services;
  • Business partners involved in delivering services, where authorized by the customer or required under a contract;
  • Competent government authorities where disclosure is required by applicable laws.


All parties granted access to personal information are required to comply with applicable confidentiality and data protection obligations.

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5. Information Security Measures

BHSoft implements appropriate technical and organizational measures to protect personal information, including:

  • Using HTTPS encryption to secure data transmission;
  • Applying role-based access controls for personal data;
  • Restricting access to authorized personnel only;
  • Performing regular data backups;
  • Monitoring and maintaining system access logs;
  • Implementing appropriate technical safeguards to prevent unauthorized access, loss, misuse, alteration, or disclosure of personal information.

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6. Right to Access and Correct Personal Information​

Data subjects have the right to:

  • Request access to their personal information;
  • Request the correction or updating of inaccurate or incomplete information;
  • Request the addition of missing information where appropriate.


Requests may be submitted via email to hello@bachasoftware.com.


BHSoft will verify the identity of the requester before processing any request involving personal information.


7. Request for Deletion or Restriction of Data Processing ​

Data subjects have the right to:

  • Request the deletion of their personal information;
  • Request the restriction of personal data processing;
  • Withdraw their consent to the processing of personal data where permitted by applicable law.


The request process is as follows:

  • Step 1: Submit a request via email or in writing;
  • Step 2: BHSoft verifies the identity of the requester;
  • Step 3: BHSoft reviews the request in accordance with applicable laws and regulations;
  • Step 4: BHSoft processes the request or provides a response within a reasonable timeframe.


Where applicable laws require BHSoft to retain certain personal information, BHSoft will inform the requester of the legal basis for retaining such data.


8. Complaints Regarding Personal Data

If you have any questions or complaints regarding the collection, use, or protection of your personal information, please contact BHSoft via hello@bachasoftware.com.


The complaint handling process includes:

  • Step 1: Receipt of the complaint;
  • Step 2: Verification of relevant information;
  • Step 3: Review and assessment of the complaint;
  • Step 4: Communication of the resolution;
  • Step 5: Implementation of corrective actions, where applicable.


BHSoft will work with you in good faith to resolve complaints promptly and in compliance with applicable laws and regulations.