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Service Termination & Refund Policy​

 

1. Service Termination​

Customers may terminate the use of BHSoft's services at any time in accordance with the terms specified in the applicable contract or any mutual agreement between the parties.


BHSoft reserves the right to suspend or terminate the provision of services under any of the following circumstances:

  • The customer breaches these Terms of Use or the applicable service agreement;
  • The customer uses the services for unlawful purposes;
  • The customer fails to fulfill payment obligations in accordance with the contract;
  • Other circumstances permitted by applicable laws or agreed upon by the parties.


Termination of services does not relieve either party of any outstanding obligations or liabilities that arose prior to the effective termination date.


2. Effective Date of Termination and Payment Obligations ​

Service termination shall become effective under one of the following circumstances:

  • On the date specified in the applicable contract or agreement;
  • On a date mutually agreed upon by both parties in writing.


Before termination becomes effective, the customer is responsible for paying all fees and charges for services delivered by BHSoft in accordance with the applicable contract or agreement.


3. Service Termination Procedure ​

Customers may request service termination through one of the following methods:


Within three (3) business days of receiving a valid request, BHSoft will acknowledge receipt of the request and coordinate with the customer to complete the service termination process in accordance with the applicable agreement.


4. Refund Policy 

Due to the nature of software development and information technology services, which are typically customized to meet each customer's specific requirements, any refund (if applicable) shall be governed by the terms and conditions set forth in the applicable contract or other written agreement between BHSoft and the customer.


If a contract or service engagement is terminated before completion, BHSoft and the customer will review the completed work, incurred costs, and outstanding payment obligations to determine any amount payable by either party, including any refund that may be applicable.


Any approved refund will be processed by bank transfer or another payment method mutually agreed upon by the parties.


The timing of any refund, if applicable, shall be determined during the contract reconciliation and settlement process, unless otherwise required by applicable law.