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Service Eligibility & Limitations Policy​

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1. Scope

This Policy sets out the conditions and limitations, where applicable, governing the provision of software development services, information technology solutions, and related services provided by Bac Ha Software Co., Ltd. (BHSoft) through bachasoftware.com or under separate contracts or agreements with customers.


2. Service Delivery Timeline ​

The implementation schedule and delivery timeline for services shall be determined in accordance with the applicable contract, quotation, or written agreement between BHSoft and the customer.


Service delivery may be temporarily suspended or adjusted due to scheduled system maintenance, service upgrades, force majeure events, or other circumstances beyond BHSoft's reasonable control. Where practicable, BHSoft will notify customers of any significant service interruptions in advance.


3. Geographic Availability 

BHSoft provides services to customers in Vietnam and other countries or territories, subject to its operational capabilities and compliance with applicable laws and regulations.


Certain services may be unavailable or subject to restrictions in specific jurisdictions due to legal requirements, export control regulations, technical limitations, or other applicable restrictions.


4. Customer Eligibility 

Customers using BHSoft's services must:

  • Have the legal capacity to enter into binding agreements under applicable laws; or
  • Be a legally established organization or business entity.


Customers are responsible for providing complete, accurate, and up-to-date information necessary for consultation, contract execution, and service delivery.

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5. Scope and Service Limitations

The scope of work, service features, number of authorized users, implementation schedule, and any applicable technical limitations shall be defined in the applicable contract, quotation, or written agreement between BHSoft and the customer.


Any requests that fall outside the agreed scope of services will be subject to review and may require a separate agreement or change request between the parties.

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6. Service Availability​

BHSoft is committed to providing reliable and continuous services whenever reasonably possible. However, service availability may be temporarily affected by circumstances including, but not limited to:

  • Scheduled system maintenance, upgrades, or updates;
  • Technical failures, network connectivity issues, or infrastructure service provider outages;
  • Force majeure events or other circumstances beyond BHSoft's reasonable control;
  • Other situations that may impact the stability or availability of the services.


In such cases, BHSoft will use commercially reasonable efforts to resolve the issue and restore service availability as promptly as possible.