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Online Support Policy​

 

1. Purpose​

BHSoft provides online support channels to receive and respond to customer inquiries relating to service consultation, technical support, and other matters arising during the course of our business relationship.


2. Support Channels ​

Customers may contact BHSoft through one or more of the following channels:

  • Hotline: +84-88-616-0880 or ​+84-88-636-0880


3. Scope of Support 

BHSoft provides assistance in relation to the following:

  • Information about products, services, and solutions;
  • Quotation requests;
  • Technical support for services provided by BHSoft;
  • Customer feedback, comments, and complaints;
  • Questions regarding contracts, payments, and service implementation.


4. Response Time 

BHSoft accepts support requests during normal business hours and will respond within a reasonable timeframe based on the nature and complexity of each request.


Requests requiring additional verification or coordination with relevant departments may require additional processing time. Where applicable, BHSoft will keep customers informed of the progress and expected resolution timeframe.